What should I do if I can't hear any sound (or it is very low) when using Soundcore R500? : Anker Helpdesk

What should I do if I can't hear any sound (or it is very low) when using Soundcore R500? Print

Modified on: Sun, 15 Aug, 2021 at 8:12 PM

Please try this solution

Potential Solutions:

- Adjust the volume to max volume to see if there is any sound at all.

- Make sure Soundcroe R500 is paired successfully to your device.

- If the sound issue occurs when answering a call, make sure you also select the "Headset" sound option when answering the call. Some phones automatically switch call sound to the phone itself and must be manually adjusted.

- Clean the mesh on the earbuds using a cotton bud and a little alcohol-based disinfectant.

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What should I do if I can't hear any sound (or it is very low) when using Soundcore R500? Print

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