1. Fully charge and reset your earbuds as stated below:
*Place the earbuds into the charging case and keep the case open.
*Press and hold the button on the charging case for 10 seconds until 3 LED indicators on the charging case flash white 3 times and then flash white in sequence continuously. This confirms that the reset was successful.
2. Upgrade your computer's Bluetooth driver to the latest version.
3. Re-pair your earbuds to your computer.
4. Test the earbuds on your phone to see if they are working properly.