1. Pair your earbuds with your phone. Currently, the Soundcore App does not support computers.
2. Click on the Soundcore App, and choose Headphones> Life >Life Note 3 to connect the earbuds.
3. If you cannot find Life Note 3 in the list, please update the app to the latest version (the version should be above 2.7.0.).
4. Uninstall then proceed to reinstall the Soundcore App.
If the problem still persists, please let us know the version of your Soundcore App and the phone model used so we can assist you better.