Speaker FAQs

How do I upgrade the firmware via the Soundcore App? (Motion +)
1. Go into the app and press 'Update Firmware’. 2. Motion+ will restart twice during the installation process. - It will automatically restart after th...
Mon, 2 Aug, 2021 at 12:25 PM
How do I reset Motion+?
Hold the Bluetooth and Volume+ buttons down at the same time for 5-10 seconds until Motion+ restarts
Mon, 2 Aug, 2021 at 12:27 PM
I haven't used Motion+ for a while, why won't it turn on?
If you haven't charged or used Motion+ in a long time the battery may have over-discharged. Charge for at least one hour before turning on.
Mon, 2 Aug, 2021 at 12:29 PM
What do the indicator lights mean during charging?
Charging when powered on: - Steady red light while charging - Steady white light when fully charged Charging when powered off: - Steady red light when char...
Mon, 2 Aug, 2021 at 12:31 PM
Why can't I pair Motion+ with my device?
1. Clear all the pairing records on your device. 2. Turn the Bluetooth on and off on your device. 3. Hold down the Bluetooth and Volume+ button at the same ...
Mon, 2 Aug, 2021 at 12:33 PM
What should I do if the sound cuts in and out in stereo pairing mode?
1. Avoid placing any electronics devices in between the two Motion+ speakers when they are in stereo pairing mode. 2. Ensure the distance between the two s...
Mon, 2 Aug, 2021 at 12:37 PM
How do I connect Motion+ to a MacBook or Windows laptop?
MacBook: 1. Open 'Bluetooth' in settings and find 'Soundcore Motion+' in the list of available devices. 2. Connect Motion+ to your MacBo...
Mon, 2 Aug, 2021 at 12:43 PM
How do I adjust the EQ on Motion+?
Go to the EQ settings in the Soundcore App and adjust as needed.
Mon, 2 Aug, 2021 at 1:33 PM
Why can't I save a Custom EQ setting?
Update firmware to the latest version via the Soundcore app.
Mon, 2 Aug, 2021 at 1:34 PM
Why does the Custom EQ setting change after I press the BassUp button?
BassUp is a separate EQ mode on Motion+. Use the Soundcore App to switch back to your Custom EQ setting.
Mon, 2 Aug, 2021 at 1:37 PM