Anker Helpdesk

1. Place the earbuds into the charging case and make sure they are being charged. 2. Press and hold the button on both earbuds for 3 seconds. The LED indic...

1.Turn off Bluetooth on the currently connected device first, then connect the another Bluetooth device; 2. Or When earbuds are out of the charging case an...

No, the earbuds cannot pair multiple devices at the same time while using them in stereo mode.

Yes. After the first use, take out any earbud separately, it can be used alone.  If the earbud is not connected to your device, you can manually c...

The operational range is 10m / 33ft. This can be affected by walls, pillars and other obstructions so during use it is recommended to keep the distance betw...

Support AAC, SBC

For first use, when connected with bluetooth device, the right ear is the primary earbud by default, and the left earbud is the secondary earbud, primary ea...

1. Place the earbuds into the charging case and make sure they are being charged for at least 10 seconds. 2. Keep the charging case open and press and hold ...

1,If you can't switch between primary and secondary, please clear bluetooth connection record on the mobile phone bluetooth list, and re-pair. 2, If it ...

1. Check to ensure your device's Bluetooth setting is enabled； 2. Make sure your device is within 1m (3ft) of the R100； 3. Clear bluetooth connection r...