Anker Helpdesk

1. Make sure that the distance between earbuds and phone is no greater than 10 meters, and they're no barriers between earbuds and phone. 2. Avoid in...

In some special places, such as the airport, office, due to signal interference, bluetooth connection is easy to disconnect. This is often due to too much W...

1. Reason： That's probably because the A2DP protocol between the phone and the headset is not connected due to signal interference. 2.Solution: Clear ...

1. Place both earbuds back in the charging case, wait for 5s, then take them both out and try again. 2. If this doesn't work, then reset the headphones...

Normally, turn off the primary earbud, waiting for 1-2s, and the secondary earbud will automatically connect the device. If it can't connect, you can m...

You may need to change the default audio output on your PC to "Bluetooth Headset".   1. Close all media applications in your PC (such as...

It is caused by signal interference If only sometimes appear noise. Bluetooth wireless technology is a kind of short-range RF technology, it is easy to be i...

The way you wear the earbuds and the tightness of the ear tips you wear can affect the Bass effect. If you think the bass is poor，please make sure to wear ...

1. Place both earbuds back in the charging case, wait for 5s, then take them both out and try again. 2. If this doesn't work, then reset the headphones...

If the microphone is not pointed at your mouth, the call quality of Total Wireless Earbuds is may not good. Then, if the noise is too loud or too close to ...