Anker Helpdesk

Because only one headset microphone works during the call. If you want to switch from Stereo call to mono call, when removing either one of the earbuds off ...

That's because you pick up your phone call in your phone. you need to choose to switch to earbuds on the mobile phone.

1. Check the audio device setting in the software  2. Try and update your computer's Bluetooth hardware drivers.  

2 hours for charging case using Type C cable, 1.5 hours for earbuds from 0% to 100%.

1. Reason：To protect the earbuds, we add a protective film to the earbuds; Second, the charging box and headphones may not have enough power. 2.Solution：Yo...

1. Reason：1.It may be that your earbuds charging pins are not in good contact with the pin of the charging case or the charging pin is dirty, resulting in p...

1. Reason：1.It may be that your earbuds charging pins are not in good contact with the pin of the charging case or the charging pin is dirty, resulting in p...

1. Please make sure to use the provided USB-C cable. 2.When charging, make sure the charging case and earbuds are dry.

To save power, the earphone will automatically shut off if it is not connected to bluetooth device for 2 minutes. But the earphone will enter standby mode a...

The button of the earbud is around the 'd' logo. Ensure you press the 'd' logo when using button controls.