Headphones FAQs

What’s the IP rating of R100? Can I take a shower or go swimming while wearing them?
R100 has an IPX5 rating which makes it fully sweatproof and waterproof. In order to ensure the Bluetooth connection is stable and that you can enjoy the bes...
Wed, 4 Aug, 2021 at 6:52 PM
Why, when connecting to the mobile phone to play music, and open video player to play video, exit from video player, press MFB key can't play music ?(R100)
You can open the player you want and click play.
Wed, 4 Aug, 2021 at 6:53 PM
Why doesn't the pause/play control work on the earpiece when watching video? (R100)
The headset can control the pause of the phone's built-in video player. If you found it can't play/pause the video, it may be that compatibility c...
Wed, 4 Aug, 2021 at 6:54 PM
R100 Earbuds have no sound when switching among multiple apps?
This is because android supports multiple players to work at the same time. When multiple players switch back and forth, due to the response of the phone sy...
Wed, 4 Aug, 2021 at 6:56 PM
Why is my R100 earbuds uncomfortable, ear painful when wearing?
1. Change the ear tips or earwings that suits you best; 2. Refer to the wearing guide to choose the most correct way to wear it.
Wed, 4 Aug, 2021 at 6:58 PM
Is Life U2 supported by the Soundcore app and ANC? No.
Wed, 11 Aug, 2021 at 2:27 PM
Does Life U2 have active noise cancellation?
Wed, 11 Aug, 2021 at 2:29 PM
Can I still use Life U2 if the battery has run out of charge?
No. Life U2 does not support AUX mode so you will need to recharge it.
Wed, 11 Aug, 2021 at 2:39 PM
What should I do if I can't hear any sound (or it is very low) when using Life U2?
Potential Solutions: - Adjust the volume to max volume to see if there is any sound at all. - Make sure Life U2 is paired successfully to your device. - If ...
Wed, 11 Aug, 2021 at 2:40 PM
What should I do if Life U2 disconnects while in use?
- Try to avoid interference from other Bluetooth connections and Wi-Fi. Some environments, cell phone towers, areas with dense Wi-Fi networks, and other tra...
Wed, 11 Aug, 2021 at 2:42 PM