Headphones FAQs

Can I still use Soundcroe R500if the battery has run out of charge?
No. Soundcroe R500 does not support AUX mode so you will need to recharge it.
Sun, 15 Aug, 2021 at 8:09 PM
What should I do if I can't hear any sound (or it is very low) when using Soundcore R500?
Please try this solution  Potential Solutions:  - Adjust the volume to max volume to see if there is any sound at all.  - M...
Sun, 15 Aug, 2021 at 8:12 PM
What should I do if Soundcore R500 disconnects while in use?
Please try this : - Try to avoid interference from other Bluetooth connections and Wi-Fi. Some environments, cell phone towers, areas with dense Wi-Fi netw...
Sun, 15 Aug, 2021 at 8:16 PM
When connected to a computer, why can't I hear sound when using a programs such as Skype in R500 ?
- Check the audio device setting in the program you're using.  - Update your computer's Bluetooth hardware drivers.
Sun, 15 Aug, 2021 at 8:20 PM
Does Soundcore R500 turn off automatically?
Yes, the headphones will automatically turn off when the headphones disconnect from a Bluetooth device after two minutes.
Sun, 15 Aug, 2021 at 8:21 PM
How do I reset Soundcroe R500?
Hold down the power button and volume + button together for 5 seconds while charging. The red light will flash twice.
Sun, 15 Aug, 2021 at 8:22 PM
How many sound modes does Soundcore R500 have and how do I switch mode?
Soundcroe R500 has 2 modes:  1. Normal mode 2. BassUp mode When playing music, long-press the power and volume - button at the same time for 1 s...
Sun, 15 Aug, 2021 at 8:24 PM
How do I pair Soundcore R500 with two devices?
Sun, 15 Aug, 2021 at 8:26 PM
What should I know when switching between two devices to listen to music in R500 ?
Sun, 15 Aug, 2021 at 8:29 PM
What Bluetooth Codes does Soundcore R500 support?
Sun, 15 Aug, 2021 at 8:31 PM