Headphones FAQs

Do you support AAC and APTX functions in R500 ?
Not supported
Sun, 15 Aug, 2021 at 8:34 PM
Headphones connected to the TV to watch video card off in R500 ?
1. Caused by unsmooth network 2. The jamming caused by the poor RF performance of the Bluetooth module of the TV set
Sun, 15 Aug, 2021 at 8:35 PM
What is the battery life of the R500 headset?
1/2 power playback time 20 hours (80% volume). High-fidelity audio sources, volume, etc. will affect the playback time of the headset. After long-term use, ...
Sun, 15 Aug, 2021 at 8:37 PM
After connecting with the computer, the use distance is too short and it is easy to disconnect (R500)
If Computer RF performance is very poor. Please change the computer to 5G Internet access; if there are still problems, buy a Bluetooth adapter and install...
Sun, 15 Aug, 2021 at 8:39 PM
I can't hear anything through Soundcore R500 headphones ?
-Try turning up the volume of the headset.  -Make sure the headset is properly mated to the device. Make sure your mobile phone is connected to th...
Sun, 15 Aug, 2021 at 8:41 PM
Headphones are connected to mobile phones and sometimes disconnection in R500?
1. Download as many videos and songs as possible before watching them. 2. If it is not an iphone phone, please turn off some unnecessary App traffic settin...
Sun, 15 Aug, 2021 at 8:42 PM
In some special places, such as airports and empty business buildings, headphones are easily disconnected (R500)?
Inside these places, too many WiFi signals will occupy channel resources. Cause headphone communication channel to be occupied. Optimization method: 1. If...
Sun, 15 Aug, 2021 at 8:44 PM
When using Samsung S6, some LG, ZTE phones, headphones are easily disconnected in R500 ?
The reason is that the Bluetooth RF performance of these phones is relatively poor; vulnerable to external interference
Sun, 15 Aug, 2021 at 8:45 PM
When connecting to the computer, you cannot talk with voice assistants such as Skype/WeChat in R500?
There is a problem with the Bluetooth driver of the computer. 1. Update the Bluetooth driver of the computer; 2. Or purchase a Bluetooth adapter compatibl...
Sun, 15 Aug, 2021 at 8:46 PM
Sometimes there is noise when using R500 headphones ?
If you encounter audio interruptions, try the following steps 1. Some environments, cell phone signal base stations, dense WIFI networks, and other emittin...
Sun, 15 Aug, 2021 at 8:49 PM